Your Privacy at jilinet

1. Introduction

1.1 jilinet is committed to protecting the privacy and security of every player on our Platform. We understand that trust is the foundation of any good relationship – and that trust starts with being transparent about how we handle your personal information.

1.2 This Policy applies to all personal data collected through the jilinet website, mobile applications, customer support channels, and any other touchpoint through which you interact with jilinet. It applies to registered players, prospective players, and visitors to the Platform.

1.3 This Policy should be read alongside our Terms and Conditions, which govern your use of the jilinet Platform. In the event of any conflict between this Policy and the Terms and Conditions on matters of data privacy, this Policy shall prevail.

2. Personal Data We Collect

2.1 jilinet collects the following categories of personal data:

• Identity Data: Full name, date of birth, gender, nationality, and government-issued identification numbers (e.g., Philippine National ID, passport, driver's license).
• Contact Data: Email address, mobile phone number, and residential address (including city, province, and postal code).
• Account Data: Username, encrypted password, account preferences, communication preferences, and account activity history.
• Financial Data: Payment method details (e.g., GCash account reference, PayMaya account reference, bank account details for BPI, BDO, or Metrobank), deposit and withdrawal history, and transaction records. jilinet does not store full payment card numbers.
• Gaming Data: Game history, wagering activity, bonus usage, session duration, and win/loss records.
• Technical Data: IP address, device type, browser type and version, operating system, time zone, and other technical identifiers collected automatically when you access the Platform.
• Communications Data: Records of your communications with jilinet customer support, including live chat transcripts, emails, and support ticket history.
• Verification Data: Copies of identity documents, selfies, and other materials submitted for Know Your Customer (KYC) verification purposes.

2.2 jilinet does not collect special categories of sensitive personal data (such as health data, biometric data, or political opinions) except where strictly required by law or with your explicit consent.

3. How We Collect Your Data

3.1 jilinet collects personal data through the following means:

• Direct Collection: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in promotions.
• Automated Collection: Technical data collected automatically through cookies, web beacons, log files, and similar tracking technologies when you access or use the Platform.
• Third-Party Sources: Data received from payment processors (e.g., GCash, PayMaya), identity verification service providers, fraud prevention agencies, and regulatory authorities where permitted by law.

4. How We Use Your Personal Data

4.1 jilinet uses your personal data for the following purposes:

• To create, manage, and maintain your jilinet account;
• To verify your identity and age in compliance with Philippine law and gaming regulations;
• To process deposits, withdrawals, and other financial transactions;
• To provide customer support and respond to your inquiries;
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities;
• To comply with legal and regulatory obligations, including reporting requirements imposed by gaming authorities;
• To send you transactional communications, such as deposit confirmations, withdrawal notifications, and account security alerts;
• To send you promotional communications about jilinet offers and bonuses, where you have consented to receive such communications;
• To analyze Platform usage and improve the jilinet user experience;
• To enforce our Terms and Conditions and other applicable policies.

4.2 jilinet will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

5. Legal Basis for Processing

5.1 jilinet processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing required to perform our contract with you, including account management, payment processing, and service delivery.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) requirements, gaming regulations, and tax obligations.
• Legitimate Interests: Processing necessary for jilinet's legitimate business interests, including fraud prevention, Platform security, and service improvement, where such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, including for marketing communications and certain cookie-based tracking.

6. Data Sharing & Disclosure

6.1 jilinet may share your personal data with the following categories of recipients:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely for the purpose of processing your transactions.
• Identity Verification Providers: Third-party KYC and age verification service providers engaged by jilinet to verify player identities in compliance with regulatory requirements.
• Fraud Prevention Agencies: Organizations that assist jilinet in detecting and preventing fraud, money laundering, and other financial crimes.
• Regulatory Authorities: Gaming regulators, law enforcement agencies, tax authorities, and other government bodies where disclosure is required by law or court order.
• Technology Service Providers: Cloud hosting providers, analytics platforms, and other technology vendors who process data on jilinet's behalf under strict data processing agreements.
• Game Content Providers: Third-party game studios and live dealer operators whose games are available on the jilinet Platform, to the extent necessary to deliver their services.

6.2 All third parties with whom jilinet shares personal data are required to process that data in accordance with applicable data protection law and jilinet's data processing standards. jilinet does not sell personal data to third parties for marketing or commercial purposes.

7. Cookies & Tracking Technologies

7.1 jilinet uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use the Platform.

7.2 jilinet uses the following types of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function. These cannot be disabled without affecting core functionality such as login sessions and security features.
• Performance Cookies: Collect anonymized data about how players use the Platform, helping jilinet identify areas for improvement.
• Functional Cookies: Remember your preferences, such as language settings and display options, to provide a more personalized experience.
• Marketing Cookies: Used to deliver relevant promotional content. These are only activated with your consent.

7.3 You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the jilinet Platform.

8. Data Retention

8.1 jilinet retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting requirements.

8.2 Account data and gaming records are generally retained for a minimum of five (5) years following account closure, in accordance with applicable anti-money laundering regulations and gaming authority requirements.

8.3 KYC verification documents are retained for the period required by applicable law, which is typically five (5) years from the date of the last transaction or account closure, whichever is later.

8.4 Where personal data is no longer required for any lawful purpose, jilinet will securely delete or anonymize it in accordance with our data retention schedule.

9. Data Security

9.1 jilinet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jilinet Platform;
• Encryption of sensitive data at rest, including payment information and identity documents;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular security audits, vulnerability assessments, and penetration testing of the Platform;
• Multi-factor authentication requirements for administrative access to systems containing personal data;
• Secure data centers with physical access controls, environmental monitoring, and redundant infrastructure.

9.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jilinet will notify the National Privacy Commission (NPC) and affected individuals in accordance with the requirements of the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations.

9.3 While jilinet takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying jilinet immediately if you suspect unauthorized access to your account.

10. Your Data Privacy Rights

10.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilinet:

• Right to be Informed: The right to be informed of how your personal data is being collected and processed, as set out in this Policy.
• Right to Access: The right to request a copy of the personal data jilinet holds about you, along with information about how it is being processed.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data jilinet holds about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal and regulatory retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on jilinet's legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe jilinet has processed your personal data in violation of applicable law.

10.2 To exercise any of the rights listed above, please contact jilinet's Data Protection Officer using the contact details provided in Section 15 of this Policy. jilinet will respond to all verified requests within thirty (30) days of receipt, or within such other period as required by applicable law.

10.3 jilinet may need to verify your identity before processing a data rights request. This is to ensure that personal data is not disclosed to unauthorized parties. We may ask you to provide a copy of a government-issued ID or answer security questions as part of the verification process.

11. Children's Privacy

11.1 The jilinet Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine law governing online gambling. jilinet does not knowingly collect personal data from individuals under the age of 21.

11.2 If jilinet becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the jilinet Platform, please contact our customer support team immediately.

11.3 jilinet employs age verification measures at the point of registration and may request additional documentation to confirm a player's age at any time. These measures are in place to protect minors and to comply with our legal obligations under Philippine gaming regulations.

12. International Data Transfers

12.1 jilinet's primary operations and data storage are based in the Philippines. However, some of our third-party service providers, including cloud hosting providers and technology vendors, may process personal data in jurisdictions outside the Philippines.

12.2 Where personal data is transferred outside the Philippines, jilinet ensures that appropriate safeguards are in place to protect your data, including contractual clauses that require the recipient to process personal data to a standard equivalent to that required under Philippine law.

12.3 By using the jilinet Platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the purposes described in this Policy, subject to the safeguards described in clause 12.2.

13. Third-Party Links & Services

13.1 The jilinet Platform may contain references to third-party game providers and payment services. These third parties operate under their own privacy policies, which jilinet does not control. jilinet is not responsible for the privacy practices of any third-party service provider.

13.2 jilinet encourages you to review the privacy policies of any third-party services you interact with in connection with your use of the Platform, including payment processors such as GCash and PayMaya, to understand how they handle your personal data.

14. Changes to This Privacy Policy

14.1 jilinet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. The date of the most recent revision is indicated at the top of this page.

14.2 Where changes to this Policy are material, jilinet will notify registered players via email or an in-platform notification prior to the changes taking effect. For non-material changes, the updated Policy will be published on the Platform and will take effect immediately upon publication.

14.3 Your continued use of the jilinet Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree to the updated Policy, you must cease using the Platform and may request account closure in accordance with our Terms and Conditions.

15. Contact & Data Protection Officer

15.1 jilinet has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and applicable data protection law. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our DPO.

15.2 You may reach jilinet's Data Protection Officer and customer support team via the email address listed in the footer of this page. Please note that email addresses on this site are displayed as plain text and are not clickable links. Our support team is also available 24/7 via live chat on the Platform.

15.3 If you are not satisfied with jilinet's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012 and its Implementing Rules and Regulations.

15.4 jilinet is committed to working cooperatively with the NPC and to resolving any complaints in a timely and transparent manner. We take all data privacy concerns seriously and will investigate every complaint thoroughly.